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My texts are not sending

SMS has a few gates by design. Each one is a compliance protection, not a bug.

  • A2P 10DLC: your brokerage must complete carrier registration before SMS turns on. This takes one to two weeks.
  • Consent: the recipient needs a consent record for texting.
  • Quiet hours: texts only send between 8am and 9pm in the recipient's local time.
  • Opt-out: if the person replied STOP or similar, they are suppressed and cannot be texted again.

Email outreach is available at launch. SMS comes online per brokerage after A2P 10DLC.

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