Sphere touches are not going out

The touches say skipped

The person has no consent record, so the send was blocked rather than failed. Check-ins, market updates, just sold, custom, birthdays, and anniversaries all need the person promoted to a lead with real consent on file. Listing alerts are the exception and do not.

Nothing gets queued at all

For a birthday or anniversary campaign, the date field on those people is probably empty. Open one person and look. For a cadence campaign, everyone may simply have been touched more recently than the cadence you set.

Everything is blocked and the reason mentions an address

Your brokerage has no postal address on file. Every marketing email legally needs one, so REHL refuses to send without it. Add it under Settings and the queued touches go out on the next run.

Everything is blocked and your account lapsed

Sphere sending stops on a canceled or past-due subscription and does not resume by itself on a timer. Fix billing and it picks back up.

A touch was refused over the wording

The Fair Housing screen found language that could read as a preference about who lives somewhere. Retrying will not help, because the same copy flags every time. Edit the wording.

Everyone shows a dash for warmth

Expected on a fresh import. Warmth only appears after that person visits your branded site, signed in, with a verified email that exactly matches their Sphere record, and opens a listing.

A past client is browsing but never appears on Today

Usually their site account uses a different email than their Sphere record. The match is exact, so a work address on one and a personal address on the other never connects. Check the relationship type is past client too, since that card only shows past clients.